As a nationally approved ADA CERP and AGD PACE recognized provider, Today's RDH offers both live and self-study continuing education courses. This page is to point you in the right direction for any questions you may have.
For the quickest response for event related questions, please email support@todaysrdh.com.
Need Help?
Our goal is to make your continuing education experience as positive as possible. Please see the most common questions we receive below. If you still have any questions or need any additional help, you can always reach out to us at support@todaysrdh.com and we will get back to you as soon as possible.
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All CE certificates are emailed out to verified attendees (who attended at least an hour and 40 minutes of each course) within seven days after each event. Please check your spam and junk folders for the missing certificate(s). The emails come from certificates@simplecert.net.
Your CE certificates are also stored in a SimpleCert account under the email you used to register for the event. You can create your account and access your certificates from all events at any time here.
If you can't find your CE certificates in your email or in the retrieval portal linked to above, the most likely case is that you were not logged into the course for at least an hour and 40 minutes. If you didn't attend for at least an hour and 40 minutes, we are unable you to issue you a certificate due to accredidation guidelines.
Please note: If you are looking for a CE certificate from a self-study CE course you took from us, you can download that by logging into our self-study CE courses here. Go to the course you want to retrieve your certificate from and click the Certificate button.
The course links are included with your registration confirmation email sent immediately upon purchasing your ticket. Check your spam and junk folder in case your filters catch it. You can also "Search" your inbox for an email from Eventbrite. If you cannot locate the email, please reach out to support@todaysrdh.com.
We cannot confirm your attendance time in a course during the event. Our attendance verification process takes up to seven days and is done through our software after the event ends. Please remember that you must be logged in to each two-hour course for a minimum of one hour and 40 minutes per accreditation guidelines to receive CE credit.
Your attendance time in a course is tracked cumulatively via our software, so as long as you logged back in using the same name and email your total time will be counted. Please remember that you must be logged in to each two-hour course for a minimum of one hour and 40 minutes per accreditation guidelines to receive CE credit, so if you were logged off for a total of more than 20 minutes you will not receive credit.
Your CE certificate is the proof that states' require for renewing your license. We must store your CE certificates and quiz records for at least seven years. If your state conducts an audit of your CE, we will provide the state and yourself with the supporting documentation.
You may contact us at support@todaysrdh.com should this be necessary.
Please Note: For live events, you only need to take the quizzes if your state requires you to take them. If your state doesn't require you to take a quiz you don't need to take it.
These presentations are the intellectual property of the presenters. We do not have the right to reproduce or share them outside this live presentation.
We encourage you to check out our comprehensive FAQ on all our event registration pages. If you still have a question or need help, please email us at support@todaysrdh.com and we will be happy to assist you. :)
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Please check your spam and junk folders. You can also "Search" your email for an email from Teachable. If you still cannot locate the email, please email support@todaysrdh.com.
Your CE certificates must be downloaded to your computer to print correctly. Print errors occur when printing directly from the email they were provided in.
Please email support@todaysrdh.com. The certificates are still available if your account has expired but must be reactivated to access them.
Our courses are not offered in a printable format. You may take screenshots and print those.
Each course description includes essential information you should review before purchasing. This information includes the course type, technology requirements, subject codes, instructional method, etc. The instructional method informs you of the formats offered by the course, including written, video, or audio.
These presentations are the intellectual property of the presenters. We do not have the right to reproduce or share them outside this live presentation.
Please email us at support@todaysrdh.com and we will be happy to assist you. :)
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